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Privacy Policy Statement

Posted in Uncategorised.

1. Introduction

The Right Home Care Team is dedicated to protecting your privacy and ensuring that your personal information is handled with care and respect. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website therighthomecareteam.co.uk , utilise our services, or interact with us in any capacity. We are committed to maintaining the trust and confidence of our clients, staff, and visitors.

 

2. Information We Collect

We may collect and process various types of information about you, including:

 

  • Personal Information: This includes your name, address, date of birth, email address, phone number, and any other information you provide to us when filling out forms on our website or during the onboarding process for our services.

  • Sensitive Information: This may encompass health information, care preferences, medication details, and any other personal data relevant to the care services we provide. We ensure that this information is handled with the utmost care and confidentiality.

  • Financial Information: We collect payment details, invoices, and financial records necessary for processing payments and managing billing.

  • Technical Data: We may also collect information about your device, browsing actions, and usage patterns when you visit our website, including your IP address, browser type, and operating system.

  • AI-Generated Data: We may use Artificial Intelligence to analyse personal data for the purpose of enhancing our services, improving care delivery, and personalizing client experiences. This may involve processing data to identify trends, predict needs, and optimise care plans.

 

3. How We Use Your Information

We use the information we collect for the following purposes:

 

  • To Provide Care Services: To deliver personalized care services tailored to your individual needs and preferences, including the use of AI to enhance service delivery.

  • Communication: To communicate with you regarding your care, respond to your inquiries, and provide updates about our services.

  • Payment Processing: To manage billing and process payments for services rendered.

  • Legal Compliance: To comply with our legal obligations and regulatory requirements, including reporting to regulatory authorities when necessary.

  • Service Improvement: To analyze and improve our services, website functionality, and user experience. AI tools may be employed to identify areas for improvement and enhance operational efficiency.

  • Marketing: With your consent, we may use your information to send you promotional materials and updates about our services. You can opt-out at any time.

 

4. Disclosure of Your Information

We may share your information with:

 

  • Care Assistants and Staff: To facilitate the delivery of care services and ensure that our staff is informed about your needs.

  • Healthcare Providers: For the coordination of care and services, ensuring a holistic approach to your health and well-being.

  • Regulatory Authorities: As required by law or to comply with regulatory obligations, including the Care Quality Commission (CQC).

  • Third-party Service Providers: We may engage trusted third-party service providers for payment processing, IT services, and other operational needs. These providers are bound by confidentiality agreements and required to protect your information.

  • AI Technology Providers: If we utilize AI technologies provided by third-party vendors, we ensure that any sharing of data complies with data protection laws and that the vendors adhere to strict data privacy standards.

 

5. Data Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure. This includes:

 

  • Encrypted Storage: All personal data is stored securely using encryption technologies to prevent unauthorized access.

  • Access Controls: We restrict access to personal data to authorized personnel only, based on their role and responsibilities.

  • Two-Factor Authentication (2FA): We employ 2FA for our software systems to enhance security and protect your information.

  • Regular Audits: We conduct regular audits and reviews of our data protection practices to ensure compliance with applicable laws and regulations.

  • AI Security Measures: When using AI technologies, we ensure that data is processed in a secure environment, and that appropriate measures are taken to protect against data breaches or misuse.

 

6. Your Rights

Under data protection legislation, you have the following rights regarding your personal information:

 

  • Right to Access: You have the right to request access to the personal information we hold about you.

  • Right to Rectification: You can request correction of any inaccurate or incomplete information we hold about you.

  • Right to Erasure: You may request deletion of your personal information, subject to our legal obligations.

  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.

  • Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

  • Right to Withdraw Consent: If we rely on your consent to process your information, you have the right to withdraw that consent at any time.

 

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and improve our services. Cookies are small text files placed on your device when you visit our website. You can manage your cookie preferences through your browser settings. For more information about our use of cookies, please refer to our Cookie Policy.

 

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

 

9. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your rights, please contact our Information Compliance Officer (ICO):

 
  • Name: Richard Allison
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Phone: 01246 956265
  • Address: Clowne Business Centre, Crown Street, Clowne, Chesterfield, S43 4DN